Event Details

As China's retail landscape evolves in 2026, brands face mounting pressure to differentiate in an increasingly saturated market. With e-commerce penetration reaching new heights and consumer expectations shifting toward immersive, personalized experiences, traditional marketing approaches are losing effectiveness. Recent industry reports highlight that experiential marketing has become a critical lever for brands seeking to build lasting relationships—moving beyond transactional interactions to create emotional resonance that translates into sustained engagement and repeat business.


To help business leaders navigate these evolving consumer dynamics, SwissCham China East Chapter invites CEOs, Managing Directors, and senior executives from Swiss companies operating in China to a monthly breakfast meeting on Tuesday, April 14th at The Weave, proudly sponsored by our new partner Madre. Featuring an expert session by Luca Carpinelli from Florentia Village, the event will unpack how experiential marketing is used to lock in customers and gain loyalty in a competitive market.


Event Highlights:

• 🏪 Offline vs. Omnichannel: Demystify the myths surrounding the relationship between offline retail and omnichannel approaches—and discover how to integrate both for maximum impact.

• 📱 Beyond Influencers: Challenge the assumption that sales depend solely on influencer partnerships, and explore alternative pathways to authentic customer engagement.

• 💭 The Human Condition: A thought-provoking discussion on the meaning of the human condition and its profound impact on brand perception, loyalty, and long-term business success.


***


随着2026年中国零售格局的演变,品牌在日益饱和的市场中面临着日益加剧的差异化压力。随着电商渗透率达到新高度,且消费者期望正转向沉浸式、个性化的体验,传统营销方式正逐渐失效。近期行业报告指出,体验式营销已成为品牌建立持久关系的关键杠杆——它超越了单纯的交易互动,创造情感共鸣,从而转化为持续的客户参与和重复购买。


为协助企业领袖应对这些不断变化的消费者动态,中国瑞士商会华东分会诚邀在华运营的瑞士企业首席执行官、董事总经理及高级管理人员,参加将于4月14日(星期二)吴界举行的月度早餐会本次活动由我们的新合作伙伴Madre鼎力赞助。活动特邀Florentia Village的Luca Carpinelli担任专家主讲,将深入解析如何在竞争激烈的市场中运用体验式营销锁定客户并赢得忠诚度。


活动亮点:

• 🏪 线下零售与全渠道:揭穿关于线下零售与全渠道策略之间关系的种种误区,并探索如何将两者有机结合以实现最大效益。

• 📱 超越网红营销:挑战"销售完全依赖网红合作"的固有观念,探索建立真实客户互动的替代路径。

• 💭 人类境况:一场发人深省的讨论,探讨人类境况的内涵及其对品牌认知、客户忠诚度以及长期商业成功的深远影响。

Agenda

8:00 AM - 8:30 AM
Registration
签到
8:30 AM - 9:00 AM
Keynote Speech
专题演讲
9:00 AM - 10:00 AM
Discussion
讨论

Speaker

  • Luca Carpinelli (Commercial Director of Florentia Village & RDM Asia)

    Luca Carpinelli

    Commercial Director of Florentia Village & RDM Asia

    Luca Carpinelli is Commercial Director at Florentia Village and RDM Asia, where he leads commercial strategy and customer experience across the region.

    With over 25 years of international experience in fashion retail and outlet management—including roles at Miss Sixty, Replay, and McArthurGlen —he has built his career at the intersection of business performance and human experience.

    Since moving to China in 2013, he has played a key role in shaping Florentia Village’s growth, introducing CRM strategies focused on emotional engagement. His belief is simple: customers don’t remember what they buy, but how they feel.

    By blending Italian lifestyle culture with deep insight into Chinese consumers, he has transformed retail into a series of meaningful, memorable experiences—driving loyalty and long-term value.

    His “why”: creating experiences that connect emotionally, turning transactions into relationships.

    view more

Registration

SwissCham Member Ticket
Standard Price RMB 250

Please note that 请注意:

  1. Fapiao will only be issued one week after the event. 发票将在活动结束后一周开具。
  2. Since there are limited seats available for this event, SwissCham Shanghai reserves the right to prioritize the participations from CEOs, Managing Directors, and senior executives of our member Swiss companies operating in China. The final confirmation will be communicated by email to all applicants. 因本次活动席位有限,中国瑞士商会将优先通过来自在华运营的商会瑞士会员企业的首席执行官、董事总经理和高级管理人员的报名,请以最终邮件确认为准。

Venue

The Weave

4th Floor, Building 1, No. 277 Wuxing Road, Xuhui District, Shanghai
上海市徐汇区吴兴路277号吴界1号楼4楼

Shanghai, China

If you have any questions please contact Cherry Huang

Contact Organizer

Show on map

Refund Policy & Disclaimer

退改政策 Cancellation of RSVP


如果您要取消出席活动,请在活动开始前48小时写邮件给cherry.huang@swisscham.org。如未能及时取消,我们视同默认付款。若非瑞士商会主办的活动,取消规则请参照活动主办发布的条款。


In case you need to cancel your attendance to the event, please write an email to: cherry.huang@swisscham.org at least 48 hours prior to the event. Failure to cancel your RSVP timely will require the payment of a "no show bill" of the full amount stated in this invitation. For third-party events, the event terms and conditions of the event organizer apply.


免责声明 Disclaimer


作为活动主(承)办方中国瑞士商会(上海)将在活动现场进行摄影和/或摄像,并可能在公共网页及社交媒体平台上公布以用于活动后期宣传及介绍。参加中国瑞士商会(上海)的活动,将视同您默认中国瑞士商会(上海)有权因上述原因及以上述方式使用具有您肖像的照片或视频。如有异议,请及时联系 cherry.huang@swisscham.org

 

Please notice that Swiss Chinese Chamber of Commerce Shanghai (as the host of the event) will take photographs and/or videos from the event and might post these on its public webpage and or social media platforms in order to create awareness and introduction of its events. By attending this event you consent to the Swiss Chinese Chamber of Commerce Shanghai taking and using photographs or videos of you as described above. Please contact [cherry.huang@swisscham.org] immediately if you have any inquiries related to this matter.